Complaints Procedure (March 2021)
Even in the best run firms there are occasional problems and delays that cannot be foreseen. We doubt this will occur at our firm but in the unlikely event that a problem does arise our firm uses a Law Society approved Complaints Policy, a copy of which will be provided to you if necessary.
We always endeavour to resolve any complaint swiftly. For complaints the first point of contact is Najib Khan.
If you are dissatisfied with our service please note the procedure for bringing your concerns to our attention:
(i) In the event of a problem you are entitled to complain about our service and/or our bills;
(ii) Initially a complaint should be made in writing to Najib Khan;
(iii) This firm has a complaints procedure a copy of which will be made available to you on request or in the event you make a complaint
(iv) You also have the right to complain to the Legal Ombudsman at the conclusion of our complaint handling process. If you choose to exercise that right you must firstly allow us 8 weeks from notifying us of your complaint to seek to resolve your concerns. If we have not done so within those 8 weeks you may approach the Legal Ombudsman but you only have 6 months from your last contact with us in which to approach him.
(v) The Legal Ombudsman may be contacted at www.legalombudsman.org.uk, by phone on 0300 555 0333, email at email@example.com or via post by writing to: PO Box 15870, Birmingham B30 9EB.
If you have concerns about non-compliance by us with our professional standards as required by our regulator, you can contact the Solicitors Regulation Authority.